Refund policy

Return & Refund Policy

Return Rules:

  • Returns accepted within 30 days

  • Customer pays return shipping

  • No restocking fees

  • Final sale items are not returnable

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • With proof of purchase

How to Start a Return

To start a return, please contact us at:
k.rails.fi@gmail.com

Returns must be sent to the following address after approval:

Pekankatu 5 D
00700 Helsinki
Finland

Items sent back without first requesting a return will not be accepted.

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • We do not charge any restocking fees

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

The fastest way to get a different item is to:

  1. Return the original item

  2. Once the return is approved, place a new order separately

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must:

  • Be unused and unworn

  • Include tags

  • Be in original packaging

  • Include proof of purchase

This right exists in addition to our 30-day return policy.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Please note:

  • Banks and card providers may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at:
k.rails.fi@gmail.com